![]() This charge is calculated at checkout, based on the current tax rate for the zip code displayed on your shipping address.Īll sales are considered final. REDELUXE is legally obligated to charge sales tax on all orders shipped to California, New York, and Texas. International packages are typically shipped via FedEx Priority shipping, although exceptions may be made depending on the destination in question. REDELUXE offers a flat-rate fee of $99 for all international shipments, but is not responsible for any taxes or customs charges. Delivery times are based on business days (Mon-Fri except for holidays).įor customers in need of expedited shipping, FedEx Priority offers this service at a $50 fee. All items are shipped within 1-2 business day from the receipt of payment. Standard shipping includes insurance, signature confirmation, and high-quality packaging. For shipments valued less than $500, a $20 shipping fee applies. REDELUXE offers free FedEx 2Day® shipping for standard US domestic shipments valued $500 or more. The material on this page is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more complete, or more timely sources of information. If at any point you require assistance with any aspect of your purchase, such as more information or photos, please contact us directly. REDELUXE is committed to fairness and transparency with all buyers and sellers – we ask for the same in return. These terms and conditions also apply to the buyer’s bank and or credit card used to make this purchase. The buyer will be issued a partial refund upon the return of the item in the original condition (unused and undamaged), with postal fees at the cost of the buyer as well. Should these terms and conditions be dishonored for any reason, the buyer agrees to forfeit a 25% non-refundable deposit. By paying for the REDELUXE product, signing for, and receiving the item, the buyer agrees to all of the terms and conditions as outlined above. ![]() The buyer agrees that they have read these terms and conditions before paying for the item. Should the buyer initiate a chargeback for any reason or attempt to commit fraud, all legal actions will be taken by local, federal authorities. The buyer agrees to sign for the item or retrieve it at their local post office should they not be home. The buyer agrees in selecting the correct address BEFORE making the payment. ![]() The seller will ship the bag to the address on file only. Further, we are not responsible for shipments ordered to forwarding addresses, regardless of the shipping service used the buyer that places an order and provides a forwarding address is solely responsible for contacting the forwarding service and locating the shipment. You may always reach out to REDELUXE for help with claims and customs, but the responsibility for filing the claim remains on the customer.Īlthough REDELUXE is committed to helping customers at every step of the process, we are not responsible for packages lost during transit, nor for any weather-related damage or delays. If a shipment is lost or damaged in transit, the customer shall be solely responsible to file the claim with the shipping company. Should the purchased item show any kind of defects in the future, the cost of repairing the item falls solely with the buyer. While REDELUXE provides a guarantee of authenticity, we do not offer any warranty or guarantee of workmanship. We do not change addresses or items on orders once they are placed.(As an exception to the above paragraph, orders may be refunded up to 97% if canceled within 15 minutes of purchasing, the remaining 3% retained to cover payment processor fees.)Įach item is purchased “AS IS”. If the wrong product is shipped to the buyer, the buyer will be provided with a prepaid label to be sent back to REDELUXE, at which point the correct item will be shipped back to the buyer. ![]() REDELUXE will facilitate no returns or exchanges of completed purchases. ![]()
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